Lunch-hour queues, rerouted in real time.
Your customer walks in with thirty minutes to spare. Three of seven tellers are open. With Just Queue, customers see an accurate wait estimate before they enter — and can be rerouted to a sister branch when your floor is over capacity.
Industry
Banking
The 12:30 problem.
It's lunch hour. The branch fills with customers who have minutes, not hours. The same staff is doing onboarding, queries, and forex. The wait stretches to 45 minutes. Customers leave to switch banks.
- Lunchtime spikes nobody plans for
- No way to redirect customers to quieter branches
- Tellers stretched between transaction types
- Customer churn after a single bad wait
Real-time wait estimates. Branch-level rerouting.
Customers see live wait times before they walk in. If your branch is overloaded, the app suggests the nearest sister branch with capacity. Tellers see the queue ranked by transaction type.
- Live wait estimates per branch and per transaction type
- Auto-routing to lower-load branches in your network
- Teller load-balancing dashboard
- POPIA-compliant client data by default
From arrival to handover.
Arrive
Customer scans the queue QR or shows a membership ID. Transaction type is captured in one tap.
Routed
System assigns the right queue: cash, queries, advisory. Wait estimate displayed instantly.
Served
Teller scans on call-up. Time-in-queue and time-in-service measured to the second.
Closed
Transaction confirmed. Customer can rate the experience before they leave the branch.
Features that fit how you actually work.
| Feature | What it does |
|---|---|
| Transaction-aware queues | Cash, queries, advisory each have their own process flow. Tellers see only what they're qualified for, and the queue routes automatically. |
| Live wait estimates per branch | Customers see the real wait before they walk in — and the app suggests a sister branch when yours is at capacity. |
| Cross-branch routing | When a branch hits capacity, the system routes customers to the next-closest branch with availability. Customer keeps moving. |
| Teller load-balancing dashboard | Managers see live teller utilisation and can shuffle staff between transaction queues from the Branch dashboard in real time. |
| POPIA-compliant client tracking | Row-level security on every record. Full audit trail on every queue event — admin-only access to user management and sensitive fields. |
| Branch network rollups | One dashboard for your entire footprint. Spot underperforming branches in a glance and drill into any one to investigate. |
The numbers that actually move your business.
Every scan is timestamped. Every step is measured. Just Queue turns the day-to-day chaos of your operation into clean data — the kind you can act on Monday morning.
“We used to lose customers at 12:30. Now they see the queue before they even park, and the system tells them where to go. Friday lunch isn't terrifying anymore.”
Ready to show your customers what your service really looks like?
Start free. No contracts. No setup fees. No consultants needed. You'll see results on day one.