Question 1

What is the difference between the three editions?

Accepted Answer

Standard is for fixed service sequences that run start to finish as configured. Professional is for operations where the process changes mid-flight — upsells, re-routing and exceptions. Regulated Industries is for healthcare, distribution centres and compliance-bound operations. Every edition shows your customers where their job stands; the editions differ on how much the process may change while it is running.

Question 2

Why is the free tier actually free?

Accepted Answer

Because the best way to show you what Just Queue can do is to let you use it. The Standard edition has a free tier with no costs and 2 process points, so you can run a real process end to end. When your organisation grows, the paid tiers are there.

Question 3

What is a process point?

Accepted Answer

A process point is a single step in your operation that you measure — a bay at a car wash, a chair in a salon, a dock door in a distribution centre, a consulting room in a clinic. The free and starter tiers cover up to 2 process points; from 3 points upwards you are on the volume ladder and pay per point per month.

Question 4

How does volume pricing work?

Accepted Answer

One ladder applies to all three editions, at a rate set by the edition you choose. Standard opens at R100 per process point per month and reduces to R70 above 1 000 points. Professional and Regulated Industries apply their own rate to the same bands. Discounts apply automatically as you add points, and the rate settles at the top band — it does not reduce further above 1 000 points.

Question 5

Is there a free or starter tier on every edition?

Accepted Answer

No. Standard has both a free tier and a R250 starter tier. Professional has no free tier and begins at R450 per month for up to 2 process points. Regulated Industries has no free or starter tier — regulated deployments begin at volume pricing.

Question 6

Is billing monthly or yearly?

Accepted Answer

Paid tiers are billed monthly or yearly — pick whichever suits your cash flow. Bespoke deployments are custom-quoted as part of the engagement.

Question 7

What is included in software updates?

Accepted Answer

Every edition receives free software updates — new features, performance improvements and security patches at no extra cost.

Question 8

Do you store all my historical data?

Accepted Answer

The free tier retains 1 day of data and the starter tiers retain 30 days. If you need unlimited historical data on Standard, you can add it for R50 per month. Regulated Industries includes extended retention as standard.

Question 9

Can I switch editions later?

Accepted Answer

Anytime. Move up when your process needs more, move down if things change. No lock-in contracts.

Process points	Standard	Professional	Regulated Industries
3–20	R100	R180	R250
21–50	R95	R171	R240
51–100	R90	R162	R230
101–200	R85	R153	R220
201–500	R80	R144	R210
501–1 000	R75	R135	R200
1 001+	R70	R126	R190

Capability	Standard	Professional	Regulated Industries
Scan-first process tracking	Included	Included	Included
Unlimited items and unlimited users	Included	Included	Included
Live operations dashboard	Included	Included	Included
Operator mobile app (iOS and Android)	Included	Included	Included
Historical analytics and audit trail	Included	Included	Included
Consumer status tracking	Included	Included	Included
Consumer notifications (push and WhatsApp)	Included	Included	Included
Decision branching and conditional routing	Not included	Included	Included
Mid-service amendment handling	Not included	Included	Included
Triage priority and priority aging	Not included	Not included	Included
Occupancy forecasting and estimated completion dates	Not included	Not included	Included
Station-level metadata visibility controls	Not included	Not included	Included
Extended data retention	Not included	Not included	Included

Three editions. One transparent rate card.

How many process points do you run?

The more you scale, the less you pay per point.

Every edition shows your customers where their job stands.

Common questions.